Theme: CECS

Bystander Intervention for CECs Working With Black MSM Clients

by Alexander T. Blue Jr.

This lesson provides an overview of the ways in which those who serve Black men who have sex with men (BMSM) can ensure they are treated with cultural humility and respect through intervening in moments when such practices are not observed by colleagues. This lesson will review what such instances look like and how to intervene when witnessing the mistreatment of BMSM.


By the end of this lesson, participants will be able to:

  • Understand how incidences of mistreatment within organizations’ impacts BMSM clients
  • Learn strategies for intervention when witnessing mistreatment by colleagues towards BMSM clients

Included in this Lesson

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Group Size

This lesson is written to be delivered to groups of practicing client experience contributors ranging from 10–30 participants, with participants working in groups of five. If there are fewer than 10 participants, there is no need to create small groups.


120 minutes


Printer paper
Computer and projector
Access to the internet
Printed handouts